Terms & Conditions


The interested party must read carefully the following terms and conditions which he / she accepts by filling in the relevant field before completing the booking.

Reservations are via email. If a reservation is made over the phone, the company assumes that the customer knows and accepts all the terms and conditions of the company. However, the reservation must be confirmed by email.

Personal information such as: Name, Last Name, Flight Number, Arrival Time, Customer Contact Phone, Destination (Hotel-House), number of people, are required for a booking to be confirmed.

The customer is obliged to check all the details of the booking that they are correct and that they are in compliance with the pre-agreed. Any error must be reported in email form, at least two (2) days before the transfer of the customer.

If for any reason a change-cancellation occurs on the existing reservation, the customer has to notify us by e-mail at least 2 days prior to the scheduled arrival.

On each successful booking you will send a completed online form with the booking details that will be required when the customer is on a taxi. It is the customer’s responsibility to notify us if they do not receive the confirmation email.

Our pricelist prices are final with all services and taxes, no hidden fees.

The cost of travel is charged directly to the customer after the service has been provided.

The booking system provided through the website is provided free of charge to its users. The customer will have to pay cash for the shuttle service upon arrival at their destination.

The transport service provider is responsible for issuing a receipt or invoice for the services provided to the customer.

We keep track of all arrivals for any delays, the driver will wait as long as needed in the arrivals room. In case the driver and the client cannot be found at the meeting point, we will try to locate the customer by telephone on the mobile phone given to us.

It is the customer’s responsibility to provide a valid mobile phone number (including the International Code) at the time of booking.

The driver is obliged to pick you up and take you to / from the point you have indicated. If this is not possible, the driver must take you to the nearest point.

In order to properly offer our services we must know, by booking the route:

the exact number of passengers (adults / children),
if you need child seats (kids ages),
τhe number of luggage.

Our drivers are certified professional guides with years of experience in the field of tourism and able to offer you high quality services.

All our vehicles are meticulously tidy and clean, with air conditioning, seat belts, all maintenance standards and European standards.

For all destinations for which transportation services are provided by the company, drivers retain the right to refuse transportation to the customer in the event that the customer is under the influence of alcohol, substances, aggressive or offensive behavior.

All our customers are insured during the journey and it is our responsibility to serve the customer without delay in the event of an accident or damage to the car during the journey.

The company bears no responsibility in the event of problems or situations beyond its control, such as traffic delays eg. car accident, traffic ban, extreme weather, vandalism or terrorist attacks.



Personal information such as your name, mobile phone number and email address, as well as information about your departure request (such as your flight details, pick-up point and destination, date and time travel etc will be used by us exclusively for your convenience.

The Taxi24Chania website will not disclose to any third party who is not involved in your movement the information we are given.

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